Returns

1. Notwithstanding the exceptions under art. 59 of the Consumer Code, the Client shall have the right to withdraw from any contract concluded pursuant to these general Conditions of sale, without incurring any penalty, within 14 (fourteen) days from (i) the day on which the Product is delivered or (ii) if several Products on one order are delivered separately, from the date the last Product was received.

2. For Italian orders only, to exercise a right of withdrawal, the Client shall, before the deadline indicated in paragraph 9.1 above, send an explicit declaration to Lady Giuliva s.r.l. of his intention to exercise the right of withdrawal using the withdrawal form enclosed and providing in the same e-mail, the order number.

3.The Client acknowledges and accepts that in the case of use of any discount code all returns are under the responsibility of the latter and all shipping costs, duties and taxes will be borne by the Client and will be deducted from the refund.

4. Whether the Client has received the Product, he is required to return it to the above indicated address without undue delay and, in any event, within 14 days from the day that notice of such withdrawal was given. The deadline shall be met in case the Client returns the Product before the period of 14 days has expired. The Client shall be responsible for the direct risks and costs of returning the Products. If the Client exercises his right of withdrawal the cost to return the goods will be borne by the Seller.

5 If the Client withdraws from this contract, a refund of all payments received will be carried out, without undue delay and in any event no later than 14 days from exercising the right of withdrawal. Such refunds shall be carried out using the same means of payment used by the Client for the initial transaction, unless the Client requests the refund with different means of payment, in which case the Client will be charged for any additional fees incurred as a result of the choice of such means. Giuliva may withhold the refund until the returned goods will be received.

6. The Client is liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are found to be damaged (for instance showing signs of wear, abrasion, nicks, scratches, deformation, etc.), not complete with all parts and accessories (including unaltered labels still attached to the product), unaccompanied by the instructions/notes/manuals supplied, the original packaging and packing and the original warranty, if any, the Client shall be deemed responsible for the decreased value of the Product, and be entitled to receive a refund equal to the residual value of the Product.

7. For all international orders processed by our international delivery partner, GLOBAL-E please access the returns portal. In order to process a return, please access the link above and fill in the text boxes with your Order ID and your purchase email. You will be redirected to a page containing your purchase information, where you will be asked to select the compensation and logistics information related to your return.

Returns of orders from the EU have a flat handling fee of $‌36.00 per return
Returns for orders out of the EU have a flat handling fee of $‌50.00 per return.

At Giuliva, we offer a flexible returns policy, however, if we notice that you have an unusually high returns rate on your account we may deactivate it at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our customer service, who will help to resolve the issue with you.